AMP page stats and Smart Traffic are now operating normally.
If you are still experiencing issues, please get in touch with our support team to assist and investigate further.
Posted Nov 27, 2020 - 10:32 PST
Monitoring
Stats for AMP pages have caught up and are now updating normally. There are still delays in Smart Traffic stats that might result in sub-optimal traffic routing.
The team will keep monitoring to ensure our systems are stabilized.
Posted Nov 26, 2020 - 19:55 PST
Update
Stats for AMP and Smart Traffic are still delayed and not been back filled from 6am to 10am PST, November 25, 2020. We will continue to fully restore services once AWS services resumes operation.
There is no data lost throughout this incident.
Posted Nov 25, 2020 - 19:24 PST
Update
Stats for Popups & Sticky Bars have been fully restored now.
Posted Nov 25, 2020 - 19:12 PST
Update
We are working on recovering stats from the 6am to 10am PST window when the incident started.
Posted Nov 25, 2020 - 14:36 PST
Update
Incoming stats from Popups & Sticky Bars are reporting in real time again.
We are still investigating on stats coming from Popups & Sticky Bars and AMP pages at 6am to 10am PST.
Stats from landing pages are not affected in this incident.
Posted Nov 25, 2020 - 11:23 PST
Update
Our Developers have identified the issue and they are currently working on a fix. We're currently not sure yet if there was any data loss, but our Developers are investigating into this.
Posted Nov 25, 2020 - 09:47 PST
Update
Our systems are still catching up with the stats delay currently. We'll update the status page once we have more updates.
Posted Nov 25, 2020 - 08:20 PST
Update
Stats are delayed for AMP pages and for pop-ups & sticky-bars. Leads, landing pages stats and page serving are not impacted. Our developers are continuing to investigate the full impact of this incident.
Posted Nov 25, 2020 - 07:24 PST
Identified
Our Developers have identified the issue. Our systems are currently recovering which should fix the AMP and Popups/Sticky bars stats delay and should make smart-traffic routing optimal again.
Posted Nov 25, 2020 - 06:33 PST
Investigating
Our Developers have been seeing intermittent timeout errors for our stats processing servers. For some customers, AMP and Popups/Sticky bars stats will be delayed and smart traffic routing isn't as optimal currently. We're investigating into the issue.
Posted Nov 25, 2020 - 06:25 PST
This incident affected: Web Application (app.unbounce.com).