Log In Failures

Incident Report for Built Technologies

Resolved

The login issues have been resolved and our systems are performing normally. We apologize for any inconvenience.

Posted Oct 24, 2023 - 12:21 CDT

Monitoring

We have seen recovery in our infrastructure provider. Login functions are performing as expected now. We will continue to monitor our systems to ensure there are no further issues.

Posted Oct 24, 2023 - 10:39 CDT

Identified

We are investigating increased errors in our login functions. Some users are experiencing failures when attempting to log in. There is an outage in our infrastructure provider causing intermittent failures. Users seeing login failures should be able to retry until they are successfully logged in.

Posted Oct 24, 2023 - 09:58 CDT

This incident affected: Built Service Availability (Authentication and User Management) and Built for Construction (Authentication and User Management).