SMS and MMS over Toll-Free numbers are experiencing sending difficulties.

Incident Report for MessageMedia

Resolved

This incident has been resolved.

Posted Mar 11, 2022 - 02:03 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 10, 2022 - 08:59 AEDT

Investigating

Our downstream providers have notified us of an issue that is affecting outbound SMS and MMS over Toll-Free Numbers. We have escalated as appropriate and will report progress as it is received.

Posted Mar 10, 2022 - 08:42 AEDT

This incident affected: The Hub, REST API (api.messagemedia.com), and North America (US / Canada).