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Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Incident Report for Hotjar

Postmortem

On 2021-06-16 at 8:30 CET, our engineers identified an issue with elevated 500 errors on some non-essential client-script API calls.

What happened?
After our scheduled maintenance, some non-essential client-script API calls were getting elevated 500 errors. This didn't have any impact on Hotjar users. Visitors to sites using Hotjar could have seen some 500 errors in case they checked their DevTools Console, but it wouldn't affect their experience while navigating the site.

Why did this issue occur?

When coming out of maintenance mode, one internal service was overloaded and failed to scale up properly.

What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Jun 16, 2021 - 11:10 UTC

Resolved

This incident has been resolved.

Posted Jun 16, 2021 - 09:59 UTC

Update

The issue has been resolved!

Posted Jun 16, 2021 - 09:58 UTC

Update

Our engineers have released a fix to the issue and we're monitoring the situation to make sure everything is working smoothly again!

Posted Jun 16, 2021 - 09:52 UTC

Investigating

We're currently investigating an issue with elevated errors on some non-essential client-script API calls. Our engineers are working to fix this ASAP and we'll post any updates to status.hotjar.com.

Posted Jun 16, 2021 - 09:43 UTC