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Cortex XDR Agent installers are detected as malware by common browsers

Incident Report for Palo Alto Networks Cloud Services

Resolved

The issue was found to be specific to Google Chrome and has now been resolved by Google.
Posted 10 months ago. Jun 30, 2024 - 19:17 UTC

Investigating

Download attempts of all Cortex XDR Agent installers are currently marked as insecure, blocking file download. Customers who see this warning can dismiss it and keep using the installation files.
Palo Alto Networks Engineering is investigating the issue and working to remove this warning.
Posted 10 months ago. Jun 30, 2024 - 14:05 UTC
This incident affected: Cortex XDR (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Switzerland, United Kingdom, United States - Americas, Poland, Taiwan, Singapore, Qatar, Israel, France, Saudi Arabia, Indonesia) and Cortex XSIAM (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Singapore, Switzerland, United Kingdom, United States - Americas, Poland, Taiwan, Qatar, Israel, France, Saudi Arabia, Indonesia).