New submissions are now delivering at normal rates. Submissions 'resends' are delivering at normal rates. The system has worked through a majority of the backlog and most deliveries should now have been made. We are continuing to monitor ALL systems and will update the status page to reflect any changes.
We thank you for your continued understanding and patience!
Posted Nov 24, 2022 - 19:38 EST
Update
Both Single and Multiple Dispatches are now fully functional.
Posted Nov 24, 2022 - 08:30 EST
Monitoring
Valued Device Magic Customers,
As we approach the end of our business day here in the US we want to extend an apology for the inconveniences and frustrations that the delays in our systems over the last two days have caused.
We understand how important our product is to your business and day-to-day operations.
Multiple issues that led to this system outage have been identified and fixes have been put in place. Due to the complexity of the issues and the length of time to a full resolution our systems are working through an EXTREMELY large backlog at this time.
Please know there have been NO data losses and ALL submissions will deliver as the backlog is processed but this will take some time. Attempting to ‘Resend’ submissions via the Management Console is not necessary and will only add to the backlog.
Multiple dispatch requests are also experiencing delays as well at this time and the team is actively seeking a resolution.
Our offices will be closed tomorrow (11-24-2022) in observance of Thanksgiving but the team will be actively monitoring the situation.
We appreciate your patience and understanding as we work through this.
For those of you in the US we wish you a Happy Thanksgiving!
Posted Nov 23, 2022 - 16:09 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 23, 2022 - 15:13 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 23, 2022 - 14:35 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 23, 2022 - 14:20 EST
Update
We thank you for your continued patience. A fix for the issue has been implemented. Due to the nature of the resolution and the length of the delay, submissions will take above average times to process as there is a large backlog for the system to work through. ALL data is safe and has been retained.
Posted Nov 23, 2022 - 09:22 EST
Identified
We have identified the issue and are have taken steps to remediate the problem and resume normal processing of submissions. All data is safe and should be processed within the day.
Posted Nov 22, 2022 - 15:19 EST
Investigating
We are currently experiencing a delay in delivery of submissions. We apologize for this inconvenience and appreciate your patience. We expect destinations to be processed within the day.
Posted Nov 22, 2022 - 10:20 EST
This incident affected: Submission Deliveries, Submission Resending, and Dispatches.