Dynamic Number Insertion Failed to Replace Numbers

Incident Report for Invoca

Resolved

We've completely resolved the issues with dynamic number insertion and are working on incident analysis at this time.

Posted Dec 09, 2021 - 10:12 PST

Monitoring

We have identified an issue that prevented the Invoca Tag from being able to dynamically swap and replace numbers for a period of approximately 20 minutes this morning, December 9th. The incident began at 8:43 Pacific time and was resolved at 9:06 Pacific time. Our engineering team is closely monitoring the situation to ensure the issue is completely resolved.

Calls to static Invoca numbers, or already in progress on RingPool numbers would have continued to route as expected with no issue. Unswapped numbers on landing pages would still route to their original destinations with no issue.

Posted Dec 09, 2021 - 09:22 PST

This incident affected: Call Routing.