Resolved
We have resolved the issue that was preventing customers from being able to sign up for a Duo Trial. All new trials can now be created successfully.
Posted 1 year ago. Mar 14, 2024 - 14:37 EDT
Monitoring
We have identified the issue that was preventing customers from being able to sign up for a Duo Trial.
All new trials are able to be created successfully. We will continue to monitor this issue to ensure its full resolution.
Posted 1 year ago. Mar 14, 2024 - 13:59 EDT
Investigating
We are currently investigating an issue preventing customers from signing up for Duo trial accounts.
Current attempts to create a trial account result in an error that states "We're sorry, but there was an error creating your account. Please contact support@duo.com"
Please check back here or subscribe to our status page for any updates.
Posted 1 year ago. Mar 14, 2024 - 13:35 EDT
This incident affected: DUO1 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO2 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO3 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO4 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO5 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO6 (Admin Panel, Core Authentication Service, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO7 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO8 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO47 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO10 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO11 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO12 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO13 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO14 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO15 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO16 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO17 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO18 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO19 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO20 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO21 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO22 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO23 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO24 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO25 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO26 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO27 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO28 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO29 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO30 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO31 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO32 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO33 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO34 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO36 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO37 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO38 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO39 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO40 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO41 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO42 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO43 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO44 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO45 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO46 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO48 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO9 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO49 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO50 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO51 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO52 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO53 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO54 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO55 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO56 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO57 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO58 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO59 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO60 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO61 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO62 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO63 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO64 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO65 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO66 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), Duo Support (Phone Support, Email Support), DUO67 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO68 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO69 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO70 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO71 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO72 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO73 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO74 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO75 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO76 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO77 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO78 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO79 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO80 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), and DUO35 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO).