Bandwidth Dashboard e911 API Incident

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Incidents across areas

Incident Report for Bandwidth

Resolved

Bandwidth teams have resolved this API issue and GET requests are processing as expected.

Posted Feb 18, 2021 - 23:37 EST

Identified

Bandwidth teams have identified the cause of this API incident and are working towards a resolution.

Posted Feb 18, 2021 - 22:59 EST

Investigating

A subset of Dashboard accounts with specific configurations may experience an API 404 timeout when attempting to GET details on e911 endpoints provisioned to their Bandwidth Dashboard.

No 911 voice calls are impacted.
The Bandwidth 911 Portal (EVS) is not impacted.

Posted Feb 18, 2021 - 22:43 EST

This incident affected: Portals (Bandwidth Dashboard).