Partial outage BioTrack State Reporting System
Incident Report for Dutchie
Resolved
This change has been reverted by Biotrack and we are following up on further actions to prevent these changes from impacting users.
Posted Dec 01, 2021 - 10:14 EST
Identified
Resetting your password with a strong password and updating your credentials in the LeafLogix BioTrack Integration settings page will restore connectivity.
Posted Dec 01, 2021 - 09:53 EST
Update
We have identified that a password policy change with the BioTrack system is locking user accounts due to a weak password or password re-use restriction. We are actively working with the BioTrack team to find a solution.
Posted Dec 01, 2021 - 09:49 EST
Investigating
We are investigating issues with the BioTrack state reporting system that is preventing customers from completing transactions.
Posted Dec 01, 2021 - 09:34 EST
This incident affected: Dutchie Ecommerce (Consumer Menus).
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