Whatsapp/Instagram synchronization errors

Incident Report for RingCentral Engage Digital

Resolved

The incident on the Whatsapp and Instgram API has been resolved

All queued messages have been sent

Posted Mar 19, 2021 - 19:53 CET

Monitoring

We are seeing the recovery of message importing/exporting for Whatsapp and Instagram sources

We will continue monitoring to be sure the API for Whatsapp and Instagram has been fully restored

Posted Mar 19, 2021 - 19:28 CET

Identified

The API provided by Facebook for Whatsapp and Instagram are down.

This impacts Whatsapp and Instagram import/export of contents

We are monitoring the situation

Posted Mar 19, 2021 - 18:59 CET

This incident affected: Source Synchronization (Whatsapp synchronization, Instagram synchronization).