EU Platform 2: UI/API unavailable (IM-4834)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Nov 25, 2020 - 14:47 PST

Monitoring

Qualys Cloud Platform Operations has taken corrective action against the issue causing the EU Platform 2 UI/API to become unavailable and functionality has been restored. Monitoring will continue through resolution of this issue.

Ticket reference for this activity: IM-4834

Posted Nov 25, 2020 - 11:20 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI and API to become unavailable. Further updates will be shared as they become available.

Ticket reference for this activity: IM-4834

Posted Nov 25, 2020 - 08:18 PST

This incident affected: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).