GCC Database Restore Service Interruption Affecting Multiple Customers Globally

Guidewire Cloud Platform Status

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article on this link for more information.

Posted Jan 28, 2023 - 07:07 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Jan 06, 2023 - 23:44 UTC

Monitoring

A hot fix has been implemented. GCC database restore functionality has been restored and we are currently actively monitoring the situation.

Posted Jan 06, 2023 - 23:32 UTC

Update

We are currently testing a hot fix to restore service. We will post regular updates on our progress.

Posted Jan 06, 2023 - 23:09 UTC

Identified

Guidewire Support has identified the cause of this incident impacting database restores, and are actively working to restore service. We are currently testing a rollback mechanism. We will post regular updates on our progress.

Posted Jan 06, 2023 - 22:37 UTC

Update

We continue to work on reverting the breaking change. We thank you for your patience. Our next update will be when new information becomes available.

Posted Jan 06, 2023 - 22:06 UTC

Update

We have identified a breaking change causing the issue and are evaluating restoration options. Our next update will be when new information becomes available.

Posted Jan 06, 2023 - 21:38 UTC

Update

We are continuing to investigate a potential issue within a recent GCC code update that may be causing the database restore failures. We thank you for your patience. Our next update will be when new information becomes available.

Posted Jan 06, 2023 - 21:06 UTC

Investigating

Guidewire Support is aware of an issue with Guidewire Cloud Console that is causing intermittent database backup restoration failures in non-production and production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Jan 06, 2023 - 20:39 UTC

This incident affected: GUIDEWIRE CLOUD CONSOLE (GCC) (USA, CANADA, EMEA, APAC).