Partial Call Center VoIP Outage
Incident Report for Redtail Technology
Resolved
This incident has been resolved.
Posted Mar 30, 2021 - 11:19 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 30, 2021 - 11:02 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 30, 2021 - 11:01 PDT
Investigating
Our callers may experience longer than normal hold times when attempting to contact us by phone. This is due to partial outages within the Vonage VoIP service, which is impacting our call centers. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.
Posted Mar 30, 2021 - 09:06 PDT