Possible T-Mobile Provisioning Issues 8/12/2024

Incident Report for Kajeet

Resolved

Our team has resolved the issue and normal performance levels have been restored.
Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Posted 10 months ago. Aug 16, 2024 - 17:43 EDT

Investigating

We are currently working with T-Mobile on potential T-Mobile provisioning issues. The issue began at approximately 10:37 PM EST on August 11th, 2024.

Our technical team is diligently working with T-Mobile towards a prompt resolution. We apologize for any inconvenience this may cause.

Posted 10 months ago. Aug 12, 2024 - 00:03 EDT

This incident affected: Wireless Connected Devices, Management Portal, Reporting, and REST APIs.