Visitor Intelligence incident - EMEA Region
Incident
Report for Optimizely Service
Resolved
This incident has been resolved. We will continue our investigation to establish the cause.
A Post Mortem will be published as soon as it becomes available.
A Post Mortem will be published as soon as it becomes available.
Update
We are currently working on short and long term corrective actions to stabilize the service. We are continuing to closely monitor the health of the service and we will continue to provide new updates as information becomes available.
We sincerely apologize for the inconvenience!!
We sincerely apologize for the inconvenience!!
Update
We are continuing to monitor the health of this service and will continue to provide updates as they become available
Update
The service has started operational. We are continuing to monitor the health and performance.
Update
We are continuing to monitor the service and will provides updates as they become available.
Monitoring
The problem has been fixed and we have started processing data, but there is still a delay between tracking the event and processing event.
More updates will be provided as soon as they become available.
More updates will be provided as soon as they become available.
Update
The service has just been recovered. We will keep monitoring the status and provide further updates.
Update
The recovery is still progressing.
We sincerely apologize for this inconvenience and will continue to provide further updates.
We sincerely apologize for this inconvenience and will continue to provide further updates.
Update
We are currently working on implementing the fix. The recovery is progressing in a positive manner, however the service is not yet fully recovered. Thank you for your patience.
Update
The issue has been identified and a fix is being implemented. Service is starting to recover.
Update
We are continuing to work on short-term corrective actions to stabilize the service.
Thank you for your patience.
Thank you for your patience.
Update
The cause has been identified and we are diligently working on the fix. We will provide more updates as soon as they become available.
Identified
The Engineering team is working diligently to identify the cause of this issue and to apply a fix.
We sincerely apologize for this inconvenience and will continue to provide updates as they become available.
We sincerely apologize for this inconvenience and will continue to provide updates as they become available.
Update
We are continuing to actively investigate this issue.
More information will be provided as it is known.
More information will be provided as it is known.
Update
We are continuing to investigate this issue.
We apologize for the inconvenience and will share an update once we have more information.
We apologize for the inconvenience and will share an update once we have more information.
Investigating
We are currently investigating an event that is impacting the functionality of the Visitor Intelligence service in the EMEA region.
Tracked events are accepted, but the event processing is on hold. New tracked events and corresponding changes in profiles are not available and are not used when segmenting visitors. Refreshing the cache for the event-based segment is on hold. Requests for exporting specific profile data (GDPR requests) are accepted, but the executing is on hold. The upcoming data will be processed after the incident has been resolved.
We will post additional updates once we obtain more information.
Tracked events are accepted, but the event processing is on hold. New tracked events and corresponding changes in profiles are not available and are not used when segmenting visitors. Refreshing the cache for the event-based segment is on hold. Requests for exporting specific profile data (GDPR requests) are accepted, but the executing is on hold. The upcoming data will be processed after the incident has been resolved.
We will post additional updates once we obtain more information.