Barracuda Cloud Archiving Service Experiencing Mail Processing Delays
Incident
Report for Barracuda Networks
Resolved
Our engineering team has mitigated the issues with delayed mail processing and web unavailability in the US region. Our team is monitoring to ensure they do not come back. If you have any additional issues, please reach out to the support team.
Update
Mail is continuing to process but may be experiencing delays for the Barracuda Cloud Archiving Service in the US region. We may also experience delays and unavailability with our web services. Our engineering team is currently monitoring remediation efforts for both issues.
Update
Mail is continuing to process, but may experience delays for the Barracuda Cloud Archiving Service in the US region. We are also experiencing delays and intermittent unavailability with our web services. Our engineering team is aware and currently investigating to remediate both issues as quickly as possible.
Identified
Our engineering team has identified an issue and implemented configuration changes to mitigate it. Since then we have observed improved mail processing rates. We are continuing to closely monitor the situation.
Update
We are continuing to investigate this issue.
Investigating
Barracuda Cloud Archiving Service is currently experiencing an issue in the US region affecting mail processing. Items journaling to BCAS may be deferred. Our engineering team is currently working to identify and resolve this issue. We will provide another update once the issue has been identified and we have started to implement a solution.
This incident affected: Cloud Archiving Service (Mail Processing).