Zipwhip Operations is now observing successful traffic towards Rogers destinations and message delivery towards Rogers has returned to normal timeframes.
Posted Apr 20, 2021 - 07:07 PDT
Monitoring
Zipwhip Operations is now observing successful traffic towards Rogers destinations. Customers may experience delays in messages sent over the next few hours as queued messages are delivered and traffic is restored to full functionality. Zipwhip Operations will continue to monitor to ensure there are not further issues related to this incident.
Posted Apr 19, 2021 - 19:41 PDT
Update
Zipwhip engineering is continuing to observe message latency issues related to a Rogers service outage.
This issue may be impacting gateway customers' MO / MT messaging from / to Rogers, as well as DLRs. Zipwhip will queue messages for Rogers destinations until we're able to deliver to the Rogers network.
Thank you for your patience as our Carrier partner continues to work on resolution. We will suspend further notifications until we receive a substantial update for this issue from Rogers.
Posted Apr 19, 2021 - 16:29 PDT
Update
Zipwhip engineering is continuing to observe message latency issues related to a Rogers service outage. This issue may be impacting gateway customers' MO / MT messaging from / to Rogers, as well as DLRs. Thank you for your patience as we work towards mitigation of this issue. Further details will be provided as available.
Posted Apr 19, 2021 - 12:41 PDT
Identified
Zipwhip engineering is continuing to observe message latency issues related to a Rogers service outage. This issue may be impacting gateway customers' MO / MT messaging from / to Rogers, as well as DLRs. Thank you for your patience as we work towards mitigation of this issue. Further details will be provided as available.
Posted Apr 19, 2021 - 10:16 PDT
Investigating
Zipwhip Operations has identified messaging latency issues with Rogers.
This issue may be impacting gateway customers' MO / MT messaging from / to Rogers, as well as DLRs.
Thank you for your patience as we work towards mitigation of this issue.
Further details will be provided as available.
Posted Apr 19, 2021 - 08:44 PDT
This incident affected: SMS (Inbound (MO), Outbound (MT)) and MMS (Inbound (MO), Outbound (MT)).