The affected consumers have been refunded for the double charge made by our provider. The provider will do a root cause analysis to make sure this doesn't happen again.
Posted Jul 30, 2021 - 13:19 CEST
Update
Affected consumers are being contacted and transactions are being processed.
Posted Jul 28, 2021 - 15:21 CEST
Update
Affected transactions are being handled in conjunction with the provider and are expected to be corrected in the next couple of days.
Posted Jul 26, 2021 - 18:05 CEST
Identified
The issues have been identified and are caused by a provider. The provider has acknowledged the issues and we are working together to handle the affected transactions.
Posted Jul 26, 2021 - 14:03 CEST
Update
We are still investigating the issues. All faulty charges will be returned. We apologize for the inconvenience this is causing.
Posted Jul 26, 2021 - 11:35 CEST
Investigating
We are experiencing a technical issue where some consumers in Sweden may have been incorrectly charged a duplicate payment. We are currently working to resolve the issue.
