Some workflows failed to trigger

Incident Report for Iterable

Resolved

Our engineers were able to confirm that approximately between 4pm on 11/18 and 4am on 11/19 a small percentage of users that should have been triggered into workflows did not get triggered. Our customer success team is reaching out today to customers who were most impacted by this issue to determine how to handle those users. If you need additional info or help, don't hesitate to connect with us at support@iterable.com

Posted Nov 20, 2020 - 14:43 PST

Investigating

We have detected that, from around midnight to 4:25am PST, some workflow triggers were not processed. We have restored triggers to normal operation and are working to identify the extent of the impact. If you believe a particular workflow was impacted, please contact support@iterable.com

Posted Nov 19, 2020 - 06:31 PST