Hotlist Tool Alert Emails Degraded

Incident Report for Flock Safety

Resolved

This incident has been resolved.

Posted Feb 24, 2023 - 14:43 EST

Update

We are continuing to monitor the issues our email provider is experiencing and assessing different email providers.

Posted Feb 23, 2023 - 08:34 EST

Update

Our email service provider is still experiencing a denial of service (DDoS), resulting in inconsistent delivery of our hotlist hit alert emails. We are continuing to actively monitor their system.

Posted Feb 23, 2023 - 08:28 EST

Identified

Our email service provider is currently experiencing a denial of service (DDoS) and is unable to consistently process email. As a result, delivery of our hotlist hit alert emails are also inconsistent.

Hotlist website and SMS alerts are unaffected.

Posted Feb 22, 2023 - 14:06 EST

This incident affected: Alerts & Map.