The incident has been resolved. A bridge loop in a switch at our provider's datacenter caused several critical services to be unavailable. Upon informing them of the issue, they removed the loop and the components were available again. We are sorry for the inconvenience caused and thank you again for your patience.
Posted Oct 24, 2022 - 13:02 CEST
Identified
The issue has been identified at our provider and the network issue has been cleared. All services should be operational again.
Posted Oct 24, 2022 - 12:45 CEST
Investigating
Hello,
Our provider is currently undergoing a network issue in one of their datacenters. They are informed of the issue and trying to identify the cause.
Posted Oct 24, 2022 - 12:09 CEST
This incident affected: Platform API, Productsup Platform, Data Processing, Destination "Productsup Server", Image Service, FTP Service, Proxy Service, Tracking Service, and Stream API.