After monitoring overnight, no new issues were reported. This incident is now resolved.
Posted Sep 29, 2022 - 22:31 UTC
Monitoring
The third-party service provider has implemented a fix and we are seeing significant improvements to notification delivery. We will continue to monitor the situation.
Posted Sep 29, 2022 - 13:11 UTC
Update
The third-party service provider has identified the issue and is now working on a resolution.
Posted Sep 29, 2022 - 11:29 UTC
Update
We are continuing to work with the service provider to resolve this issue.
Posted Sep 29, 2022 - 06:40 UTC
Update
We have identified the issue with email notifications not being delivered is due to a single third-party mail provider's blocklist. This is impacting some Jira Software, Jira Service Management, and Jira Work Management Cloud customers. We are working on a resolution.
Posted Sep 29, 2022 - 00:34 UTC
Identified
We are investigating an issue with email notifications not being delivered due to issues with third-party mail providers that are impacting some Jira Software, Jira Service Management, and Jira Work Management Cloud customers. We have identified the root cause and are working towards a resolution.