Issue affecting APIs, Data Processing, and Message Sending

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.

Posted Apr 14, 2022 - 04:32 EDT

Update

We are continuing to monitor for any further issues.

Posted Apr 14, 2022 - 04:21 EDT

Update

We are continuing to monitor for any further issues.

Posted Apr 14, 2022 - 04:18 EDT

Update

We are continuing to monitor for any further issues.

Posted Apr 14, 2022 - 04:08 EDT

Monitoring

We've identified an issue that is causing increased API error rates, Data Processing delays, and Message Sending delays across multiple clusters. Remediation steps are being taken and service is in the process of restoring, but still degraded.

Posted Apr 14, 2022 - 04:07 EDT

This incident affected: US 01 Cluster (SDK Data Collection, Data Processing, REST APIs, Outbound Messaging), US 02 Cluster (SDK Data Collection, Data Processing, REST APIs, Outbound Messaging), US 03 Cluster (SDK Data Collection, Data Processing, REST APIs, Outbound Messaging), US 04 Cluster (SDK Data Collection, Data Processing, REST APIs, Outbound Messaging), US 06 Cluster (SDK Data Collection, Data Processing, REST APIs, Outbound Messaging), and US 05 Cluster (SDK Data Collection, Data Processing, Rest APIs, Outbound Messaging).