Slow database performance appeared to be the root cause of the email delays. Once the mail queue was behind, the database was under additional load trying to catch up. Once traffic levels subsided, database performance stabilized.
Posted Feb 11, 2021 - 09:55 EST
Resolved
Transport queues continue to perform as expected.
Posted Feb 10, 2021 - 10:57 EST
Monitoring
Email delivery rates have returned to normal. The performance will continue to be monitored closely.
Posted Feb 09, 2021 - 18:37 EST
Update
Messages queues are beginning to drain, and delivery rates are starting to return to normal. A root cause has not been identified yet. The team is continuing to work on the issue. Email delays can still be expected while the queues complete draining the backlog.
Posted Feb 09, 2021 - 18:12 EST
Update
Email delays of 15 minutes or more are possible. Active management of the queue is ongoing while the team continues to investigate the issue.
Posted Feb 09, 2021 - 17:26 EST
Update
The team continues to investigate the performance issue and is managing the delivery queues actively. Email delays of 15 minutes or more are possible.
Posted Feb 09, 2021 - 15:49 EST
Investigating
Inbound emails are experiencing delays. The performance issue is under investigation.
Posted Feb 09, 2021 - 13:25 EST
This incident affected: CloudFilter and SafeSend Email Security.