Ecwid status
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Ecwid storefronts and control panels are unavailable for some users
Incident
Report for Ecwid
Resolved
This incident has been resolved. All the Ecwid stores are working normal now — you can access Ecwid admin as usual and customers can place orders as well. All your data (products, orders, customer details, store settings) is safe and intact.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
Update: October 7, 2022 20:50 UTC.
We’re still working on fixing the problem. Thank you for you patience, we’ll come up with an update shortly.
We’re still working on fixing the problem. Thank you for you patience, we’ll come up with an update shortly.
Investigating
As of October 7, 2022, 20:00 UTC, Ecwid control panels and storefronts are not loading or are loading slowly due to a partial server outage.
We are urgently trying to identify the cause of the issue and fix it.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime, we’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at support@ecwid.com.
We are urgently trying to identify the cause of the issue and fix it.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime, we’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at support@ecwid.com.
This incident affected: Storefront, Checkout, and Admin.
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