Degraded log ingestion and partial query results

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.
Posted 1 year ago. Mar 14, 2024 - 13:53 PDT

Monitoring

We are seeing log backfill into the platform and queries returning expected results. We will continue to monitor the situation.
Posted 1 year ago. Mar 14, 2024 - 13:23 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted 1 year ago. Mar 14, 2024 - 13:22 PDT

Investigating

Some customers are reporting partial results for logging queries. We are currently investigating this along side degraded performance of log ingestion via the OTLP format.
Posted 1 year ago. Mar 14, 2024 - 12:58 PDT
This incident affected: Observability - Data Ingestion (Logs) and Observability - Web UI (Logs Search).