On March 17th at 10:12 PST we received reports that our Postmark servers were experiencing slow downs resulting in delays for delivery of inbound and outbound emails.
At 11:47 PST it was discovered that a very large spike in message traffic into the Kustomer platform was the cause of the delays.
At 13:38 PST traffic returned to normal and delays for message deliveries were resolved.
Postmark servers experienced slowdowns that caused extreme delay of inbound and outbound emails.
We received a very large spike in message traffic into the Kustomer platform which trickled down into overall delays for inbound and outbound messages.
At 13:38 PST the spike in traffic returned to normal and messages began moving in and out without delay.