Provisioning Latency

Incident Report for Zipwhip Status | Gateway

Resolved

Zipwhip Operations has confirmed that the issue preventing some lines from provisioning has been resolved. Please contact us if you are still seeing issues with lines that were provisioned during this degradation.

Lines should no longer occasionally fail when attempting to provision.

Zipwhip thanks you for your patience, and for being a Zipwhip customer!

Posted Nov 19, 2020 - 19:49 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 19, 2020 - 14:18 PST

Identified

Zipwhip is currently investigating intermittent delays affecting provisioning of new phone numbers impacting all of Landline provisioning and minimally impacting Toll Free.

Thank you for your patience while we investigate this issue further with our vendor.

More details will be provided as available.

Posted Nov 19, 2020 - 11:01 PST