All services in the UK region have been restored. If you have any additional issues, please reach out to the support team.
Posted Jul 24, 2022 - 13:26 UTC
Update
The ISP has replaced the failed hardware that caused the outage. Backup Service and Cloud to Cloud Backup services have been restored. The Message Archiver and Cloud Archiving services are working through the remediation efforts to bring the services back online. We will post another update as soon as services are restored.
Posted Jul 23, 2022 - 22:48 UTC
Identified
We are currently experiencing an outage that is affecting all services in the UK region. We have isolated the issue to a problem with our internet service provider in the region. We have escalated the issue and the ISP is investigating the root cause. We will pass on updates as we receive them.
Note: This only affects Cloud to Cloud Backup V2. Additionally, web access for the Backup Service in other regions may be affected.
Posted Jul 23, 2022 - 19:41 UTC
This incident affected: Cloud Archiving Service (Web Interface, End-user Access, Mail Processing, Exchange Integration, PST Import), Backup Service (Web Interface, Email Alerts / Reports, Offsite Transfers), Cloud to Cloud Backup (Web Interface, Office 365 Integration, Cloud to Cloud Backups), and Message Archiver (Cloud Replication).
