The incident has now been resolved. All affected users were contacted and informed about the restoration of their website files and databases. We once again apologize for any inconveniences this downtime has caused.
Posted Nov 30, 2020 - 14:37 UTC
Update
All available backups are restored. Some accounts have no backups so we will recreate accounts and upload user files from the crashed server, but not databases. Databases are missing, drives are underway to data restore company. Expected to be delivered on Monday, Nov 30
Posted Nov 27, 2020 - 14:19 UTC
Update
Due to the unforeseen circumstances in hardware failure, some of the accounts are taking longer to recover. Most of the users from cpl73 server should already see their websites back to working state, but if You notice that website is not loading up yet - we apologize and ask You to wait until restore procedures are finished ( ETA for most of the accounts - 4-5 hours ). We will keep you updated on this matter. Thank You.
Posted Nov 26, 2020 - 15:23 UTC
Identified
We are still working on the restoration of accounts, and it may take at least a few hours more for the websites to be fully functional. We apologize for any inconveniences caused.
Posted Nov 25, 2020 - 23:23 UTC
Update
Currently we are trying to restore the latest backups to another server
Posted Nov 25, 2020 - 19:21 UTC
Investigating
Dear Customer, We would like to inform you of emergency hardware maintenance on UK cpl73.hosting24.com server. These works are crucial to ensuring the continued upkeep and performance of your service.