Network Connectivity issues

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted 3 years ago. Oct 19, 2022 - 17:24 CEST

Update

All services running stable now for three hours, and there are no issues. We will continue to monitor carefully
Posted 3 years ago. Oct 19, 2022 - 13:55 CEST

Monitoring

Services have restored and we are monitoring the situation. Customers might still experience issues
Posted 3 years ago. Oct 19, 2022 - 10:10 CEST

Update

We are continuing to investigate this issue.
Posted 3 years ago. Oct 19, 2022 - 09:41 CEST

Update

We are continuing to investigate this issue.
Posted 3 years ago. Oct 19, 2022 - 09:38 CEST

Update

We are continuing to investigate this issue.
Posted 3 years ago. Oct 19, 2022 - 09:30 CEST

Update

We are continuing to investigate this issue.
Posted 3 years ago. Oct 19, 2022 - 09:29 CEST

Investigating

We are experiencing a loss of network connectivity again.Customers might experience issues connecting to CM.com services we are identifying the issue.
Posted 3 years ago. Oct 19, 2022 - 09:10 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 3 years ago. Oct 19, 2022 - 07:18 CEST

Update

We are continuing to investigate this issue.
Posted 3 years ago. Oct 19, 2022 - 04:36 CEST

Investigating

We are investigating loss of network connectivity. Customers might experience issues connecting to CM.com services. We will keep you up to date.
Posted 3 years ago. Oct 19, 2022 - 03:16 CEST
This incident affected: Messaging (Business Messaging API), Mobile Marketing Cloud (Customer Data Platform, Campaigns, Pages, Email Campaigns, Voice Campaigns, Address Book), Ticketing (Seated Ticketing, General Admission), Platform (Platform Apps), Electronic Cash Register (Electronic Cash Register), and Voice (Voice API's, Voice Apps).