Subscribed reports sent multiple times

Incident Report for WalkMe US Status

Resolved

Started: August 18th at 12:00am GMT
Resolved: August 18th at 7:00 am GMT
Root cause of the issue: Improvement to the report scheduling mechanism that was deployed to our Production instance after a round of QA introduced the bug to our system
Resolution: The improvement was reverted and the queuing reports were deleted. Our Development Team is now conducting a deep dive investigation to understand how this happened.

Posted Aug 18, 2021 - 11:31 UTC