Degradation with Payment Network BANCOMER - MX
Incident Report for PayU Latam Status
Resolved
Dear Customer,



Since the 12:31 the problem has been solved, BANCOMER in Mexico for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Posted Jan 17, 2022 - 14:21 GMT-05:00
Investigating
Dear Customer

Since 12:29 GMT-5 we are having problems with BANCOMER in México for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.
Posted Jan 17, 2022 - 13:04 GMT-05:00
This incident affected: México Payment Processing (BBVA (Bancomer) Mastercard, BBVA (Bancomer) Visa).