We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Sep 04, 2021 - 03:10 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Sep 04, 2021 - 02:48 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
Posted Sep 04, 2021 - 02:46 UTC
Update
We are continuing to investigate this issue.
Posted Sep 04, 2021 - 02:45 UTC
Update
We are continuing to investigate this issue.
Posted Sep 04, 2021 - 02:33 UTC
Update
Our engineers are still investigating the issue.
We will provide another update shortly.
Posted Sep 04, 2021 - 02:33 UTC
Update
Our engineers are still investigating the issue.
We will provide another update shortly.
Posted Sep 04, 2021 - 02:29 UTC
Investigating
We are actively investigating reports that some GoToWebinar and GoToTraining customers are unable to join sessions or view the dashboard.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Sep 04, 2021 - 02:24 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Sep 04, 2021 - 01:29 UTC
Update
Our engineers are still working towards a resolution.
We will provide another update shortly.
Posted Sep 04, 2021 - 00:19 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Sep 04, 2021 - 00:10 UTC
Investigating
We are actively investigating reports that some GoToWebinar and GoToTraining customers are unable to view the dashboard.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Sep 03, 2021 - 23:35 UTC
This incident affected: GoToWebinar and GoToTraining.