Elevated Application Errors

Incident Report for ID.me

Resolved

The incident is now resolved.

Posted Jul 08, 2022 - 18:06 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 08, 2022 - 18:05 EDT

Monitoring

We have deployed changes within our infrastructure to mitigate the issue and are monitoring the performance of the load balancers.

Posted Jul 08, 2022 - 17:24 EDT

Identified

We're experiencing an elevated level of application errors related to the MFA APIs and are currently looking into the issue. We have identified the issue being related to a degraded load balancer and are working with our CSP to resolve the issue as quickly as possible.

Posted Jul 08, 2022 - 16:57 EDT

This incident affected: Wallet Account Access and Management (MFA: White Label API).