Edge Delivery Issues in India
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US
Resolved
We can confirm that the issue is now resolved as of 10:08 UTC on April 11, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.
Monitoring
Our third-party service provider has implemented a fix for this issue as of 09:30 on 11 April 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.
Update
Our third-party service provider has identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will provide an update within the next 120 minutes.
Identified
We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will provide an update within the next 60 minutes.
Investigating
We are investigating an issue with a third-party service provider related to Edge Delivery where users may experience re-buffering, latency and performance degradation on their streaming services. We are working with the service provider and actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Edge Delivery).