The issue impact window was between 14:51-15:28MT. Our teams are monitoring for further impact and reviewing root cause analysis.
Posted 28 days ago. May 02, 2025 - 17:12 MDT
Investigating
We are aware of an issue that is preventing some transactions from being processed for Payment Facilitation partners integrated to Heartland/Portico solutions related to tokenization lookups. Our teams are working to resolve the issue as quickly as possible.
Posted 28 days ago. May 02, 2025 - 16:40 MDT
This incident affected: Production Processing Solutions (Credit Card and ACH Processing).