System outage in West Coast datacenter.

Incident Report for Egnyte

Resolved

This incident has been resolved.

Posted Feb 10, 2021 - 20:52 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 10, 2021 - 20:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 10, 2021 - 20:10 UTC

Update

We are continuing to investigate this issue.

Posted Feb 10, 2021 - 20:02 UTC

Update

We are continuing to investigate this issue.

Posted Feb 10, 2021 - 20:00 UTC

Update

We are continuing to investigate this issue.

Posted Feb 10, 2021 - 19:30 UTC

Investigating

We are experiencing an issue in the West Coast datacenter, and our team is working to resolve the issue. We will provide you an update in the next 30 minutes.

Posted Feb 10, 2021 - 19:28 UTC

This incident affected: Collaboration (Web UI, Preview, Reports, Search, WebDAV, Desktop App, Mobile, Sync, FTP/SFTP, Email Notifications, Public APIs and Integrations, Registrations, TFA, Login).