Database issue affecting several product functionalities

Incident Report for TrekkSoft

Resolved

Issue with the TrekkSoft database has been resolved, all the affected services are back working as expected.

Our developers are continuing to monitor the issue closely to ensure there are no further performance issues.

Posted Jun 29, 2021 - 21:28 CEST

Identified

We are currently experiencing issues with Trekksoft database. This is affecting POS Desk, TrekkSoft API and Backend Mobile Applications.

Our developers have already located the root cause of the issue and are working hard towards a resolution.

We will keep you updated and apologize for the inconvenience caused.

Posted Jun 29, 2021 - 19:23 CEST

This incident affected: TrekkSoft API, Backend Mobile Applications, and POS Desk.