Outbound queue lengths have returned to normal. The remaining messages still in the queue should be processed and delivered shortly. The team will continue to monitor the situation, but at this time, outbound mail flow is operating as expected.
Posted Jan 11, 2022 - 21:15 EST
Monitoring
Outbound queue lengths are improving, and the queues are draining. The team is continuing to monitor the progress.
Posted Jan 11, 2022 - 21:04 EST
Update
The team is continuing to work on the issue. Outbound emails are still delayed but delivered once through the queue.
Posted Jan 11, 2022 - 18:55 EST
Identified
The team has identified a potential cause for the outbound delay of emails. They are adjusting settings to confirm the possible resolution and processing the outbound queues as quickly as possible.
Posted Jan 11, 2022 - 17:29 EST
Investigating
Outbound emails are delayed thirty minutes to an hour. The team is investigating the issue and attempting to process the queues as quickly as possible.
Posted Jan 11, 2022 - 16:54 EST
This incident affected: CloudFilter and SafeSend Email Security.