Call Failures to a Subset of Twilio Germany Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting calls to a subset of Twilio Germany mobile phone numbers has been resolved, and the service is functioning normally at this time.

Posted 3 years ago. Mar 25, 2022 - 04:35 PDT

Update

We are still experiencing call failures to a subset of Twilio Germany mobile phone numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted 3 years ago. Mar 24, 2022 - 23:57 PDT

Update

We are still experiencing call failures to a subset of Twilio Germany mobile phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted 3 years ago. Mar 24, 2022 - 20:00 PDT

Update

We continue to investigate a service interruption with Interconnect with dropped circuits to Telefonica in Frankfurt and a subset of call failures to Twilio Germany mobile phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted 3 years ago. Mar 24, 2022 - 17:57 PDT

Update

We are investigating a service interruption with Interconnect with dropped circuits to Telefonica in Frankfurt and a subset of call failures to Twilio Germany mobile phone numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted 3 years ago. Mar 24, 2022 - 17:06 PDT

Update

We are investigating a service interruption with Interconnect with dropped circuits to Telefonica in Frankfurt. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted 3 years ago. Mar 24, 2022 - 16:38 PDT

Investigating

Our monitoring systems have detected a potential issue with Interconnect. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted 3 years ago. Mar 24, 2022 - 16:31 PDT

This incident affected: INTERCONNECT and CARRIER NETWORK (Voice, Europe).