Services are stable at this point. We are continuing to monitor for any further issues.
Posted Nov 26, 2020 - 11:19 UTC
Update
Lifesize Engineers are currently investigating login issues and call failures.
Posted Nov 26, 2020 - 10:36 UTC
Monitoring
Lifesize Engineers have seen service stability and are moving this incident into a Monitoring status which will extend overnight.
Posted Nov 26, 2020 - 02:18 UTC
Update
Lifesize Engineers have confirmed service functionality has continued to perform as expected. At this time our messaging service is the remaining service experiencing an intermittent issue. We are continuing to work with our vendor for complete resolution.
Posted Nov 26, 2020 - 01:10 UTC
Update
Lifesize Engineers continue to see marked improvement and are still engaged with our vendor.
Posted Nov 26, 2020 - 00:54 UTC
Update
Lifesize Engineers are seeing continued improvement at this time and are still engaged with our vendor.
Posted Nov 25, 2020 - 23:31 UTC
Update
Lifesize Engineers have validated that SSO login issues are no longer occurring and will continue to monitor this issue. We are still engaged with our vendor for complete restoration at this time.
Posted Nov 25, 2020 - 22:51 UTC
Update
Lifesize Engineers have seen improvement related to successful SSO login attempts and other services. However, we are continuing to work with our vendor.
Posted Nov 25, 2020 - 22:03 UTC
Update
Lifesize Engineers are continuing to work with our vendor for resolution.
Posted Nov 25, 2020 - 20:59 UTC
Update
Lifesize Engineers are continuing to work with our vendor for resolution.
Posted Nov 25, 2020 - 20:14 UTC
Update
Lifesize Engineers are continuing to work with our vendor for resolution.
Posted Nov 25, 2020 - 19:32 UTC
Update
Lifesize Engineers are continuing to work with our vendor for resolution.
Posted Nov 25, 2020 - 18:47 UTC
Update
Lifesize Engineers are continuing to work with our vendor for resolution.
Posted Nov 25, 2020 - 18:06 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 25, 2020 - 17:26 UTC
Update
Lifesize Engineers are continuing to work with our vendor for resolution.
Posted Nov 25, 2020 - 17:14 UTC
Update
Lifesize Engineers are continuing to work with our vendor for resolution.
Posted Nov 25, 2020 - 16:42 UTC
Update
Lifesize Engineers have implemented a temporary fix to alleviate some issues with agent sign in and call transfers.
Posted Nov 25, 2020 - 16:16 UTC
Update
Lifesize Engineers have identified the issue and are working closely with our vendor for resolution.
Posted Nov 25, 2020 - 15:51 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 25, 2020 - 15:29 UTC
Investigating
We are currently investigating this issue.
Posted Nov 25, 2020 - 15:12 UTC
This incident affected: CxEngage - North America Region (API Services, Reporting, Messaging Services, CxQM Web) and CxEngage - Europe Region (API Services, Messaging Services).