Please be advised that the temporary network issue we experienced has been fully resolved right after the mitigation we performed.
Our detailed analysis has shown abnormal behavior of a network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups.
Please accept our apologies for any inconvenience caused.
Kind regards, Emerchantpay Tech Support team
Posted Aug 25, 2021 - 09:19 UTC
Investigating
Dear Partner,
Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated.
We will keep you updated on an ongoing basis, and inform you once the issue is resolved.
This incident affected: PRODUCTION (Genesis - admin console (PRODUCTION), Genesis - merchant console (PRODUCTION), Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).