Lifesize Salesforce Portal Degraded

Incident Report for CxEngage

Resolved

This incident has been resolved.

Posted Aug 25, 2021 - 15:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 25, 2021 - 15:28 UTC

Investigating

Lifesize has been made aware of a Salesforce issue impacting customers ability to access the Salesforce portal. If you have an urgent support related issue, please contact the Lifesize Global Support Center at 800-793-0549. We are currently engaged with the Vendor to resolve the issue.

Posted Aug 25, 2021 - 15:24 UTC

This incident affected: CxEngage - North America Region (Serenova Internal Tools) and CxEngage - Europe Region (Serenova Internal Tools).