Platform Performance Degradation

Incident Report for status.sticky.io

Resolved

Starting from 4:30 PM Eastern, we observed a spike in the system response times. As of 6:20 pm Eastern, we saw the system response times return to normal and the issue has been fully resolved.

Posted Jan 04, 2023 - 20:20 EST

Update

Starting from 4:30 PM Eastern, we observed a spike in the system response times. As of 6:20 pm Eastern, the system response times are back to normal. We are actively investigating & monitoring all aspects of the platform. We will provide our next update within 30 min.

Posted Jan 04, 2023 - 19:12 EST

Investigating

Starting from 4:30 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. We are actively investigating the issue. We will provide our next update within 30 min.

Posted Jan 04, 2023 - 18:05 EST

This incident affected: APIs (Transaction API, Membership API).