Fastly released a fix that appears to have resolved the issue. We are continuing to monitor.
Posted May 01, 2023 - 12:32 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 01, 2023 - 12:32 EDT
Identified
Braze has identified that an incident with our network edge vendor, Fastly, in their San Jose data center is causing increased connectivity error rates for customers close to the San Jose region. This is resulting in increased HTTP 502 errors on dashboard pages or REST API endpoints from requests originating near the San Jose region. We are continuing to follow this incident at https://www.fastlystatus.com/incident/375837, and are working with Fastly for ways to mitigate while they continue to work on the issue.
Posted May 01, 2023 - 12:05 EDT
This incident affected: US 01 Cluster (Dashboard), US 02 Cluster (Dashboard), US 03 Cluster (Dashboard), US 04 Cluster (Dashboard), US 06 Cluster (Dashboard), US 08 Cluster (Dashboard), and US 05 Cluster (Dashboard).