Data processing has caught up and everything is running normally. We apologize for any inconvenience this may have caused.
Posted Jan 29, 2021 - 16:23 PST
Update
A fix has been deployed and the backlog of data is being processed. We anticipate processing to be caught-up within the next 6 hours.
Posted Jan 29, 2021 - 09:31 PST
Update
Technical teams are continuing to work on additional improvements to data processing capabilities to further increase performance.
Posted Jan 28, 2021 - 16:46 PST
Update
Processing is continuing to decrease the backlog which is now down to around 12 hours. Technical teams are continuing to work on additional improvements to data processing capabilities to further increase performance.
Posted Jan 26, 2021 - 14:53 PST
Update
A fix was deployed and we are processing the backlog. We will continue to monitor the situation and post update as we work through the backlog.
Posted Jan 25, 2021 - 08:34 PST
Update
Processing is continuing to decrease the backlog. Technical teams are continuing to work on additional improvements to data processing capabilities to further increase performance.
Posted Jan 21, 2021 - 23:38 PST
Update
Additional performance tuning has been implemented and as a result, the processing backlog continues to be reduced. Technical teams are working on improvements to the data processing methodology to increase parallelization and performance.
Posted Jan 21, 2021 - 14:22 PST
Identified
Technical teams have made improvements to improve data processing throughput - as a result, the processing backlog has stabilized and the backlog is lessening. Additional improvements are being investigated to enhance performance further.
Posted Jan 21, 2021 - 03:29 PST
Investigating
Incident Description: Data Processing Delays may impact some customers with an approximate 20-hour delay in updates being made visible in ITV.
Priority: 2
Restoration activity: Technical teams have been engaged and are currently investigating.
Posted Jan 21, 2021 - 03:10 PST
This incident affected: Flexera One - IT Visibility - North America (IT Visibility US).