Cloud Archiving Service - Web User Interface experiencing intermittent slowness and unresponsiveness in all regions
Incident
Report for Barracuda Networks
Resolved
We have resolved this issue and are monitoring to ensure the issue does not come back. If you have any additional issues, please reach out to the support team.
Update
We will continue to monitor this service and gather reports from our clients in the field, but at this time we believe we may have resolved the issue.
Update
At this time, we are not receiving additional reports of an unresponsive or slow web user interface. We will continue to monitor our service and reports from our clients in the field. Thank you for your patience.
Monitoring
We have added new resource pools and are monitoring web traffic, as well as gathering feedback from our clients at this time.
Update
As of this update, we are still working to identify the root cause. We appreciate the continued patience from our customers. We will provide updates as we have them.
Update
We are continuing to investigate this issue at this time.
Investigating
We are investigating additional reports from a small number of clients of a slow or unresponsive web user interface. We will provide additional updates as we have them.
Monitoring
At this time, we are not receiving additional reports of an unresponsive or slow web user interface. We will continue to monitor our service and reports from our clients in the field. Thank you for your patience.
Investigating
We are currently investigating an issue where some users may find the web-based user interface to be slow or unresponsive across all regions.
This incident affected: Cloud Archiving Service (Web Interface, End-user Access).