Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Failures to Chile Movistar and Virgin Mobile
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery failures to Movistar and Virgin Mobile in Chile. This incident has been resolved.
Monitoring
We are observing recovery of SMS delivery to Movistar and Virgin Mobile in Chile for both international and domestic messages. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We have begun to see recovery for international SMS traffic to Movistar and Virgin Mobile in Chile, however we are still observing intermittent failures for domestic SMS traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We have begun to see recovery for international SMS traffic to Movistar and Virgin Mobile in Chile, however we are still observing intermittent failures for domestic SMS traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Identified
We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to experience delivery failures sending to Chile Movistar Network. We have discovered that this is also affecting messages sent from non-local numbers as well. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Update
We are experiencing delivery failures sending to Chile Movistar Network from local longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Investigating
Our monitoring systems have detected a potential issue with messages to Chile Movistar Network from local longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Latin America).